Contact Us

Monday – Friday, 8 am – 4:30 pm

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Dr. Banno and they will contact us.

If you have an urgent medical need and need to talk to Dr. Banno after our regular hours, please call Midwest Urological Group Physicians’ Exchange number at (309) 655-0374. A doctor is on-call 24 hours a day. Your call will be returned promptly.

At Midwest Urological Group, we accept Medicare and most major insurance plans. Please contact your insurance company or you may call our office at (309) 692-9898 to find out if we accept your insurance plan.

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.

If you have a question related to your bill or insurance, please contact our billing specialists at (309) 692-9898.

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. 

Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit. 

Prescriptions and refills for established patients of Dr. Banno are routinely issued during our regular office hours (see above). You can make your request by calling our office at (309) 692-9898. 

No refills are issued during the evenings, weekends, or holidays, as the doctor does not have access to your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.